The Longgem group HQ is located in Singapore, aiming at supplying fashion and luxurious bathroom life. We directly or indirectly invest or take over the factories such as JOYOU and SUNLOT, who have over 40-year manufacturing experience for high quality bathroom products.
Q1.How many years quality guarantee for your faucets?
We provide 3-5years quality guarantee for brass faucet and 1-2 years quality guarantee for zinc faucet as per different level quality. If any defective is confirmed to be caused by us, substitution or repair part will be sent in the next order.
Q2. What is your MOQ?
100PCS each model for brass faucet, 200PCS MOQ for zinc models, trial order for mixing items is also warmly welcomed.
Q3.Can we get some pull out kitchen faucet samples for test?
Sure, pull out kitchen faucet Samples are always available for you. but you have to pay for the sample charge and freight charge.
Q4.Can your factory print our logo/brand on the product?
Our factory can laser print customer’s logo on the product with the permission from customers. Customers need to provide us a logo usage authorization letter to allow us to print customer's logo on the products.
Q5. Which areas do you export?
Our main market is in South Europe, East Europe, West Europe, South America, Middle east, Asia and Africa.
Q6. Does your factory have the design and development capabilities, we need the customized products?
The staffs in our R&D department are well experienced in the faucet industry, with more than 10 years experience. We can make customized products especially for you; please kindly contact us for more details.
Q7. How is your factory production capability?
We has a Full production line including Casting Line, Machining Line, Polishing Line and Assembling line. We can manufacture products up to 60000 pcs per month.
Q8. Are you trading company or factory ?
We are factory in Nan'an City, Fujian Province.
Q9. Can we buy the sample first to check product quality?
Yes, you can buy the sample from our web first. If you receive the sample and then later decide to place an order, the sample charge will be deducted from the cost of the order.
Q10. Is your company far from Guangzhou City ?
From Guangzhou to our factory, about 5 hours by high-speed train, or about 1 hour by plane. From Zhejiang Yiwu city, about 4.5 hours by high-speed train.
Q11. Which airport is nearest to your factory ?
XIAMEN and JINJIANG airports are near to our factory, about 1 hours by car.
Q12. Can you pick up us from the airport?
Yes, We can. Welcome to visit our factory. Please inform us about the date and time before you come here, then we will arrange it.
Q13: How long will lead time be?
A: For our products, it’s usually within 30 days after sample confirmed.
Q14.What is your payment term? T/T,30% deposit before producing,70% balance before shipment.
Q15:Can I get sample? Sample order is acceptable. Please contact with us and make sure what sample do you need.
Q16. What is the relationship between LONGGEM and JOYOU?
Joyou Kitchen & Bath Co., Ltd is a subsidiary of Xiamen Longgem kitchen & bath Co., Ltd. Who is located in the starting point of maritime silk road , one of four major industry production of kitchen and bath products-Quanzhou city, Fujian province. Joyou is the joint-stock enterprise having the strong ability of R&D, sales and service for whole household, and participate in China‘s national standards of sanitary plumbing products(23items), the product standard is higher than the national standards; The products cover sanitary ceramics, bathroom furniture, hardware, shower, bath, shower room, stainless steel sink, bathroom pendant and copper valves, copper products and so on.
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